Shipping policy
Shipping Policy
Bozark
Anklamer Str. 29, 10115 Berlin, Germany
Email: info@bozark.de
Last updated: 01/12/2025
1. Order Processing Time
We process all orders within 1–3 business days (Monday–Friday, excluding public holidays).
During high-demand periods (restocks, sales, launches), processing times may be slightly longer.
Once your order has been shipped, you will receive a shipping confirmation via email.
2. Shipping Within Germany
We ship all orders from Berlin, Germany.
Standard Shipping (Germany)
Delivery time: 2–4 business days
Shipping carriers: DHL / DPD / Hermes (depending on availability)
Cost: Displayed at checkout
3. International Shipping
We currently ship to Germany, most EU countries, Switzerland, and the United Kingdom.
Standard Shipping EU
Delivery time: 3–7 business days
Cost: Displayed at checkout
Rest of Europe (Non-EU)
Delivery time: 5–10 business days
Cost: Displayed at checkout
⚠️ Customs & Import Fees
For orders outside the EU, customers are responsible for all customs duties, taxes, and import fees.
4. Tracking
All shipments include a tracking number.
Once your order has been shipped, you will automatically receive an email with tracking details.
Please note: tracking updates may be delayed by up to 24 hours.
5. Incorrect Address / Delivery Issues
Please ensure that your delivery address is entered correctly.
Bozark is not responsible for:
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Delays caused by incorrect or incomplete addresses
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Returns due to failed delivery attempts
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Lost packages resulting from incorrect customer information
If a package is returned to us due to an incorrect address, we can resend it — shipping costs will apply again.
6. Lost or Missing Packages
If your shipment is marked as delivered but you have not received it:
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Check with neighbors or your building reception
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Contact your local delivery office
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Wait 24–48 hours (sometimes delivery scans are delayed)
If the package still cannot be located, contact us at info@bozark.de, and we will assist with an investigation through the shipping carrier.
Bozark is not responsible for packages stolen after delivery.
7. Shipping Costs
Shipping costs are calculated automatically at checkout based on:
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Delivery address
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Order weight
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Shipping carrier
We aim to offer fair and transparent shipping rates.
8. Returns & Return Costs
Please refer to our Return & Refund Policy for detailed return instructions.
Customers are responsible for return shipping costs.
Returns must be sent to:
Bozark – Returns
Anklamer Str. 29
10115 Berlin
Germany
9. Contact
If you have any questions about your order or shipping, please contact us at: